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THIS IS THE PRIVACY AND COOKIES POLICY FOR WWW.SALTHIEL.COM, BEING THE E-COMMERCE WEBSITE OF SALTHIEL. (WE, US AND OUR) FOR THE SALE AND PURCHASE OF OUR PRODUCTS (SITE). FOR THE PURPOSES OF AFRICAN DATA PROTECTION LEGISLATION (DATA PROTECTION LAW), WE ARE THE DATA CONTROLLER IN RELATION TO THE PERSONAL DATA PROCESSED IN ACCORDANCE WITH THIS POLICY.

 

WE ARE COMMITTED TO PROTECTING YOUR PRIVACY ONLINE WHEN VISITING THE SITE OR COMMUNICATING ELECTRONICALLY WITH US. WE APPRECIATE THAT YOU DO NOT WANT THE PERSONAL INFORMATION YOU PROVIDE TO US DISTRIBUTED INDISCRIMINATELY AND HERE WE EXPLAIN HOW AND WHY WE COLLECT AND PROCESS PERSONAL DATA, WHAT WE DO WITH IT AND WHAT CONTROLS YOU HAVE.  WE WILL ALSO TREAT ALL YOUR PERSONAL INFORMATION AS CONFIDENTIAL, KEEP IT ON SECURE SERVERS, AND COMPLY WITH ALL APPLICABLE DATA PROTECTION LAW AND CONSUMER LEGISLATION.

 

BY USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THE TERMS OF THIS PRIVACY POLICY.

 

WHOSE PERSONAL DATA DO WE PROCESS? WE MAY PROCESS PERSONAL DATA RELATING TO YOU IF:

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- YOU ARE A USER OF OUR SITE.

- YOU ARE OUR CUSTOMER.

- YOU USE OUR PRODUCTS.

- YOU ARE SOMEONE TO WHOM WE WANT TO ADVERTISE OR MARKET OUR PRODUCTS.

 

INFORMATION WE MAY COLLECT FROM YOU

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THROUGH YOUR USE OF THE SITE, WE MAY COLLECT AND PROCESS THE FOLLOWING INFORMATION ABOUT YOU:

 

INFORMATION (SUCH AS BUT NOT LIMITED TO YOUR NAME, EMAIL ADDRESS, BILLING ADDRESS, DELIVERY ADDRESS, TELEPHONE NUMBER, PRODUCT SELECTIONS, PAYMENT INFORMATION SUCH AS PAYMENT TYPE AND CARD EXPIRY NUMBER, PAYPAL INFORMATION OR LOG IN AND PASSWORD DETAILS) THAT YOU PROVIDE BY COMPLETING FORMS ON THE SITE, INCLUDING IF YOU REGISTER AS A USER OF THE SITE, PURCHASE ANY GOODS FROM THE SITE, UPLOAD OR SUBMIT ANY MATERIAL VIA THE SITE, REQUEST ANY INFORMATION, OR ENTER INTO ANY COMPETITION OR PROMOTION WE MAY SPONSOR; INFORMATION RELATING TO TRANSACTIONS WITH US INVOLVING DETAILS OF GOODS THAT WE HAVE SUPPLIED TO YOU.

 

INFORMATION REGARDING YOUR DEVICE, INCLUDING INFORMATION ABOUT YOUR WEB BROWSER, IP ADDRESS, TIME ZONE AND SOME OF THE COOKIES THAT ARE INSTALLED ON YOUR DEVICE. ADDITIONALLY, AS YOU BROWSE THE SITE, WE COLLECT INFORMATION ABOUT THE INDIVIDUAL WEB PAGES OR PRODUCTS THAT YOU VIEW, WHAT WEBSITES OR SEARCH TERMS REFERRED YOU TO THE SITE, AND INFORMATION ABOUT HOW YOU INTERACT WITH THE SITE. WE REFER TO THIS AUTOMATICALLY-COLLECTED INFORMATION AS “DEVICE INFORMATION”.

 

INFORMATION PROVIDED TO US WHEN YOU COMMUNICATE WITH US, FOR EXAMPLE BY EMAIL OR PHONE. THIS INCLUDES COMMUNICATIONS YOU SEND TO US, FOR EXAMPLE TO REPORT A PROBLEM OR TO SUBMIT QUERIES, CONCERNS OR COMMENTS REGARDING THE SITE OR ITS CONTENT.

 

INFORMATION FROM SURVEYS THAT WE MAY, FROM TIME TO TIME, RUN ON THE SITE FOR RESEARCH PURPOSES, IF YOU CHOOSE TO RESPOND TO, OR PARTICIPATE IN, THEM.

 

INTERNET PAGES YOU HAVE VISITED IMMEDIATELY BEFORE COMING TO THE SITE OR PAGES YOU VISIT IMMEDIATELY AFTER LEAVING THE SITE.

 

YOU ARE UNDER NO OBLIGATION TO PROVIDE ANY SUCH INFORMATION. HOWEVER, IF YOU SHOULD CHOOSE TO WITHHOLD REQUESTED INFORMATION (E.G. YOUR ADDRESS OR PAYMENT DETAILS), WE MAY NOT BE ABLE TO PROVIDE YOU WITH CERTAIN SERVICES. CUSTOMERS PURCHASING FROM PHYSICAL STORES MAY HAVE THEIR INFORMATION COLLECTED AND IT MAY BE PASSED ON TO US. THIS CAN INCLUDE PURCHASE OF INFORMATION FROM MARKETING DATA AND LISTS. WHEN WE TALK ABOUT “PERSONAL INFORMATION” IN THIS PRIVACY POLICY, WE ARE TALKING BOTH ABOUT DEVICE INFORMATION AND ORDER INFORMATION

 

WE WILL USE THE INFORMATION YOU PROVIDE ONLY FOR THE FOLLOWING PURPOSES:

  

TO CARRY OUT OUR OBLIGATIONS ARISING FROM ANY CONTRACTS ENTERED INTO BETWEEN YOU AND US AND TO PROVIDE YOU WITH THE INFORMATION, PRODUCTS AND SERVICES THAT YOU REQUEST FROM US, INCLUDING FULFILLING ORDERS PLACED BY YOU AND PROVIDING RELEVANT COMMUNICATIONS TO THIS;

 TO COMMUNICATE WITH YOU

 

TO PROVIDE YOU, WITH INFORMATION ABOUT GOODS OR SERVICES WE FEEL MAY INTEREST YOU, IF YOU HAVE TICKED THE RELEVANT BOX SITUATED ON THE FORM ON WHICH WE COLLECT YOUR DATA (THE ORDER FORM OR REGISTRATION FORM TO CREATE AN ACCOUNT WITH THE SITE) INDICATING YOUR CONSENT TO RECEIVING MARKETING MATERIAL FROM US; TO SCREEN ORDERS FOR POTENTIAL RISK OF FRAUD. VERIFY AND CARRY OUT FINANCIAL TRANSACTIONS IN RELATION TO PAYMENTS YOU MAKE ONLINE; TO NOTIFY YOU ABOUT CHANGES TO OUR SERVICE PROVIDED BY THE SITE; TO ENSURE IN OUR LEGITIMATE INTERESTS THAT CONTENT FROM OUR SITE IS PRESENTED IN THE MOST EFFECTIVE MANNER FOR YOU AND FOR YOUR COMPUTER.

 

TO ADMINISTER OUR SITE AND YOUR ACCOUNT WITH US UNDER OUR TERMS AND FOR INTERNAL OPERATIONS, INCLUDING IDENTIFYING VISITORS TO THE SITE, TROUBLESHOOTING, AND, IN OUR LEGITIMATE INTERESTS, AUDITING THE DOWNLOADING OF DATA, DATA ANALYSIS (DEMOGRAPHIC AND SALES DATA), TESTING, RESEARCH, STATISTICAL AND SURVEY PURPOSES; TO IMPROVE OUR SITE TO ENSURE THAT CONTENT IS PRESENTED IN THE MOST EFFECTIVE MANNER FOR YOU AND FOR YOUR COMPUTER;

 

TO IDENTIFY VISITORS TO THE SITE; FOR STATISTICAL ANALYSIS TO ALLOW YOU TO PARTICIPATE IN INTERACTIVE FEATURES OF OUR SITE, WHEN YOU CHOOSE TO DO SO; AS PART OF OUR LEGITIMATE EFFORTS TO KEEP OUR SITE SAFE AND SECURE; FOR OUR LEGITIMATE INTEREST OF MEASURING OR UNDERSTANDING THE EFFECTIVENESS OF ADVERTISING WE SERVE TO YOU AND OTHERS, AND TO DELIVER RELEVANT ADVERTISING TO YOU; TO MAKE SUGGESTIONS AND RECOMMENDATIONS TO YOU AND OTHER USERS OF OUR SITE ABOUT GOODS OR SERVICES THAT MAY INTEREST YOU OR THEM IN OUR LEGITIMATE INTERESTS AND SUBJECT TO YOUR STATED PREFERENCES WHERE RELEVANT.

 

SEND YOU INFORMATION WE THINK YOU MAY FIND USEFUL OR WHICH YOU HAVE REQUESTED FROM US, INCLUDING INFORMATION ABOUT OUR PRODUCTS AND SERVICES, PROVIDED YOU HAVE INDICATED THAT YOU DO NOT OBJECT TO BEING CONTACTED FOR THESE PURPOSES; ALLOW, WITH YOUR CONSENT, CAREFULLY SELECTED THIRD PARTIES TO SEND YOU INFORMATION DIRECTLY WHICH YOU MAY FIND USEFUL REGARDING THEIR PRODUCTS AND SERVICES.

WE USE THE DEVICE INFORMATION THAT WE COLLECT TO HELP US SCREEN FOR POTENTIAL RISK AND FRAUD (IN PARTICULAR, YOUR IP ADDRESS), AND MORE GENERALLY TO IMPROVE AND OPTIMISE OUR SITE (FOR EXAMPLE, BY GENERATING ANALYTICS ABOUT HOW OUR CUSTOMERS BROWSE AND INTERACT WITH THE SITE, AND TO ASSESS THE SUCCESS OF OUR MARKETING AND ADVERTISING CAMPAIGNS).

WE MAY ALSO USE YOUR INFORMATION FOR ADVERTISING, TARGETED ADVERTISING AND RE-TARGETING REASONS.
YOUR INFORMATION IS SHARED WITH OUR FULFILMENT CENTRE AND FULFILMENT PARTNERS IN ORDER TO PROCESS ORDERS AND SHIPMENTS.

FINALLY, WE MAY ALSO SHARE YOUR PERSONAL INFORMATION TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS, TO RESPOND TO A SUBPOENA, SEARCH WARRANT OR OTHER LAWFUL REQUEST FOR INFORMATION WE RECEIVE, OR TO OTHERWISE PROTECT OUR RIGHTS. WE MAY SHARE YOUR INFORMATION WITH OTHER COMPANIES AND ORGANISATIONS FOR IDENTITY VERIFICATION AND FRAUD PROTECTION PURPOSES TO THE EXTENT PERMITTED BY APPLICABLE LAWS.

 

IN THE EVENT THAT WE UNDERGO RE-ORGANISATION OR ARE SOLD TO A THIRD PARTY, YOU AGREE THAT ANY PERSONAL INFORMATION WE HOLD ABOUT YOU MAY BE TRANSFERRED TO THAT RE-ORGANISED ENTITY OR THIRD PARTY.

 

YOU SHOULD BE AWARE THAT WE MAY BE UNDER A DUTY TO DISCLOSE OR SHARE YOUR PERSONAL INFORMATION AND/OR USER INFORMATION IN ORDER TO COMPLY WITH ANY LEGAL OBLIGATION. WE MAY ALSO DISCLOSE YOUR PERSONAL INFORMATION IF WE BELIEVE THAT SUCH ACTION IS NECESSARY TO PREVENT FRAUD OR CYBER CRIME OR TO PROTECT THE SITE OR THE RIGHTS, PROPERTY OR PERSONAL SAFETY OF ANY PERSON.

 

CHILD SAFETY

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PROTECTING THE SAFETY OF CHILDREN WHEN THEY USE THE INTERNET IS VERY IMPORTANT TO US.  WE RECOMMEND THAT CHILDREN RECEIVE PERMISSION FROM THEIR PARENT OR GUARDIAN BEFORE GAINING ACCESS TO THE SITE OR SENDING PERSONAL INFORMATION TO US OR ANYONE ELSE ONLINE.

 

EXTERNAL LINKS

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THE SITE MAY, FROM TIME TO TIME, CONTAIN LINKS TO EXTERNAL SITES. IF YOU FOLLOW A LINK TO ANY OF THESE WEBSITES, PLEASE NOTE THAT THESE WEBSITES HAVE THEIR OWN PRIVACY POLICIES AND PROCESSES AND THAT WE DO NOT ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR THESE POLICIES AND PROCESSES. PLEASE CHECK THESE POLICIES BEFORE YOU SUBMIT ANY PERSONAL DATA TO THESE WEBSITES.

 

PAYMENT PROCESSING

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PAYMENT DETAILS YOU PROVIDE WILL BE ENCRYPTED USING SECURE SOCKETS LAYER (SSL) TECHNOLOGY BEFORE THEY ARE SUBMITTED TO US OVER THE INTERNET. PAYMENTS MADE ON THE SITE ARE MADE THROUGH OUR PAYMENT GATEWAY PROVIDER FROM TIME TO TIME, [INCLUDING PAYPAL, STRIPE, PEACH PAYMENTS AND OTHERS. YOU WILL BE PROVIDING CREDIT OR DEBIT CARD INFORMATION DIRECTLY TO SUCH PAYMENT PROVIDER WHICH OPERATES A SECURE SERVER TO PROCESS PAYMENT DETAILS, ENCRYPTING YOUR CREDIT/DEBIT CARD INFORMATION AND AUTHORISING PAYMENT. INFORMATION WHICH YOU SUPPLY TO SUCH PAYMENT PROVIDERS IS NOT WITHIN OUR CONTROL AND WILL BE SUBJECT TO THEIR OWN PRIVACY POLICY AND TERMS AND CONDITIONS. FOR MORE INFORMATION PLEASE CONTACT US.

 

SECURITY

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WE PLACE GREAT IMPORTANCE ON THE SECURITY OF ALL PERSONALLY IDENTIFIABLE INFORMATION ASSOCIATED WITH OUR USERS. WE HAVE SECURITY MEASURES IN PLACE TO ATTEMPT TO PROTECT AGAINST THE LOSS, MISUSE AND ALTERATION OF PERSONAL INFORMATION UNDER OUR CONTROL. FOR EXAMPLE, OUR SECURITY AND PRIVACY POLICIES ARE PERIODICALLY REVIEWED AND ENHANCED AS NECESSARY AND ONLY AUTHORISED PERSONNEL HAVE ACCESS TO PERSONAL INFORMATION. WHILST WE CANNOT ENSURE OR GUARANTEE THAT LOSS, MISUSE OR ALTERATION OF INFORMATION WILL NEVER OCCUR, WE USE ALL REASONABLE EFFORTS TO PREVENT IT.

 

YOU SHOULD BEAR IN MIND THAT SUBMISSION OF INFORMATION OVER THE INTERNET IS NEVER ENTIRELY SECURE. WE CANNOT GUARANTEE THE SECURITY OF INFORMATION YOU SUBMIT VIA THE SITE WHILST IT IS IN TRANSIT OVER THE INTERNET AND ANY SUCH SUBMISSION IS AT YOUR OWN RISK. ONCE WE HAVE RECEIVED YOUR INFORMATION, WE WILL USE STRICT PROCEDURES AND SECURITY FEATURES TO TRY TO PREVENT UNAUTHORISED ACCESS.

 

IT IS ADVISABLE TO CLOSE YOUR BROWSER WHEN YOU HAVE FINISHED YOUR USER SESSION TO HELP ENSURE OTHERS DO NOT ACCESS YOUR PERSONAL INFORMATION IF YOU USE A SHARED COMPUTER OR A COMPUTER IN A PUBLIC PLACE.

 

DATA RETENTION

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WHEN YOU PLACE AN ORDER THROUGH THE SITE, WE WILL MAINTAIN YOUR ORDER INFORMATION FOR OUR RECORDS UNLESS AND UNTIL YOU ASK US TO DELETE THIS INFORMATION. FURTHERMORE, THE DATA COLLECTED MAY BE STORED TO ALLOW THE COMPANY TO DEFEND ITSELF IN COURT. IN SUCH CASES, ONLY THE DATA NECESSARY TO ENSURE FULL RIGHTS OF DEFENCE WILL BE STORED. WITH REGARD TO DATA COLLECTED THROUGH COOKIES.

 

DO NOT TRACK

PLEASE NOTE THAT WE DO NOT ALTER OUR SITE’S DATA COLLECTION AND USE PRACTICES WHEN WE SEE A DO NOT TRACK SIGNAL FROM YOUR BROWSER.

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CONTACTING US

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PLEASE SUBMIT ANY QUESTIONS, CONCERNS, COMPLAINTS OR COMMENTS YOU HAVE ABOUT THIS PRIVACY POLICY OR ANY REQUESTS CONCERNING YOUR PERSONAL DATA BY EMAIL TO info@salthiel.com.

 

CHANGES TO THIS POLICY

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WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME IN ORDER TO REFLECT, FOR EXAMPLE, CHANGES TO OUR PRACTICES OR FOR OTHER OPERATIONAL, LEGAL OR REGULATORY REASONS. ANY CHANGES WE MAKE TO OUR PRIVACY POLICY IN THE FUTURE WILL BE POSTED ON THIS PAGE AND, WHERE APPROPRIATE, NOTIFIED TO YOU BY

E-MAIL. PLEASE CHECK BACK FREQUENTLY TO SEE ANY UPDATES OR CHANGES TO OUR PRIVACY POLICY.

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